Beach Walk 660 – Customer Service Give & Get

Founder of, Guy Kawasaki, was in town and we had a wonderful impromptu meetup, organized by friends Neenz Faleafine and Ryan Ozawa. One of the striking things is how committed Guy is to delivering consistently high quality blog posts to his thousands of readers. Yet he shared with us some challenges he is facing, wanting genuine feedback from his readers. On the other hand, we had some not so good service on a recent trip. Instead of writing a pure rant, I took my time to write up a number of suggestions that I would love to see implemented to improve these types of situations in the future.

Hawaiian word:
Lawelawe: to serve

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